I. Overview

Thank you for visiting our website. Below you will find information on the processing of your personal data in connection with your visit to our website pursuant to Art. 13 and Art. 14 GDPR and § 165 para. 3 TKG (Austrian Telecommunications Act).

With this privacy policy, we would like to inform you about the nature, scope and purpose of the processing of personal data (hereinafter also referred to simply as "data"). Personal data is all data that has a personal connection to you, e.g. name, address, email address or your user behaviour. This privacy policy applies to all data processing operations carried out by us, both within the scope of our core activities and for the online media we maintain.

II. What data do we process when you visit our website?

When you visit our website, we collect certain data in order to ensure the security and functionality of our website:

• Browser type and version

• Operating system

• Referrer URL (previously visited page)

• IP address (anonymised)

• Date and time of access

This processing is carried out to ensure the functionality of the website and to optimise our services (Art. 6 para. 1 lit. f GDPR).

III. Cookies and tracking technologies

Our website uses cookies in order to optimise the user experience. You have the option of managing your cookie settings at any time.

• Technical cookies: Essential for the use of the website (e.g. for navigation).

• Statistical cookies: Help us to analyse usage on an anonymised basis.

• Marketing cookies: Enable personalised advertising.

You can adjust your consent to the use of cookies at any time via the cookie settings on our website.

Cookies currently in use:

• Google Analytics (_ga): Recognition of user behaviour, storage period 2 years

• Facebook Pixel (_fbp): User behaviour for marketing purposes, storage period 3 months

IV. Hosting and website security

Our hosting provider is Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany. Cooperation with this provider is necessary for the operation of our website.

• Purpose of the data processing: Hosting of the website and security

• Recipient of the data: Hetzner Online GmbH

• Legal basis: Legitimate interest (Art. 6 para. 1 lit. f GDPR)

V. Third-party tools and services

We use third-party tools to analyse usage and for targeted advertising. This processing is carried out on the basis of your consent (Art. 6 para. 1 lit. a GDPR):

• Google Analytics

  • Provider: Google Ireland Ltd.

  • Purpose: Analysis of user behaviour

  • Recipients: Ireland and, where applicable, the USA (standard contractual clauses for data transfers)

• Facebook Pixel

  • Provider: Facebook Ireland Ltd.

  • Purpose: Marketing and tracking of user interactions

VI. Data processing in connection with patient enquiries and appointments

If you contact us by email, telephone or contact form, the data you provide will be processed in order to handle your enquiry:

• Data processed: Name, email address, telephone number, nature of your enquiry

• Legal basis: Performance of pre-contractual measures or performance of a contract (Art. 6 para. 1 GDPR)

VII. Storage period

Personal data is only stored for as long as is necessary for the respective processing purpose:

• Server log files: 14 days

• Cookies: Duration depending on the type of cookie (see Section III)

• Contact form data: Until the enquiry has been fully dealt with, a maximum of 12 months

VIII. Your rights as a data subject

As a data subject, you have the following rights subject to the statutory requirements:

• Right of access (Art. 15 GDPR)

• Right to rectification (Art. 16 GDPR)

• Right to erasure (Art. 17 GDPR)

• Right to restriction of processing (Art. 18 GDPR)

• Right to object (Art. 21 GDPR)

• Right to data portability (Art. 20 GDPR)

Withdrawal of your consent

You may withdraw consent you have given to data processing at any time, without this affecting the lawfulness of processing carried out up to that point (Art. 7 para. 3 GDPR).

IX. Supervisory authority

You have the right to lodge a complaint with the data protection authority if you believe that the processing of your data infringes applicable data protection law:

Austrian Data Protection Authority (Österreichische Datenschutzbehörde)
Barichgasse 40-42
1030 Vienna, Austria

X. Contact and questions

If you have any questions about data processing or wish to exercise your rights, please contact us.

The controller responsible for the data processing is:

Johann Müller-Albrecht
Große Pfarrgasse 23/1
1020 Vienna
Tel: 0043 1 3619111